Privacy Policy – Money Games Pakistan

1 Who We Are

Money Games operates the online gaming platform at moneygames.vu, offering slots, live casino, sports betting including PSL cricket and T20 internationals, bingo and other gaming services to adult players. Throughout this Privacy Policy, references to "Money Games", "we", "us" or "our" refer to the platform operator responsible for processing your personal data.

This policy applies to all personal data collected when you visit moneygames.vu, register an account, make a deposit or withdrawal in PKR, participate in any game or promotion, or contact our support team. Please read it carefully alongside our Terms and Conditions.

2 Data We Collect

We collect personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of each category:

Information you provide directly:

• Registration details — your full name, date of birth, email address, phone number and residential address
• Identity verification documents — CNIC, passport or other government-issued ID when required for account verification
• Payment information — your JazzCash or Easypaisa mobile number, bank account details for Raast or bank transfer, or card details for debit/credit card deposits
• Support communications — messages, emails and chat transcripts when you contact the support team
• Responsible gaming preferences — deposit limits, cooling-off periods and self-exclusion choices you set within your account

Information collected automatically:

• Device and browser data — your device type, operating system, browser version and screen resolution
• IP address and location — used to detect your approximate location and prevent fraudulent access
• Session and usage data — pages visited, games played, time spent, bets placed and features used during each session
• Cookies and similar technologies — see Section 5 for full details on how cookies are used

3 How We Use Your Data

We use your personal data only for purposes that are genuinely necessary to provide and improve the Money Games platform. The specific purposes are as follows:

• Account management — to create, maintain and secure your player account, and to authenticate your identity when you log in
• Transaction processing — to process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and cards, and to handle withdrawal requests to your verified payment method
• Identity verification — to verify that you are who you say you are before processing withdrawals or at any point where fraud prevention requires it
• Customer support — to respond to your enquiries, resolve disputes and maintain a record of support interactions
• Platform improvement — to analyse usage patterns, identify popular games and features, and improve the overall experience for Pakistani players
• Security and fraud prevention — to detect unusual activity, prevent unauthorised access and identify potential abuse of promotional offers or payment systems
• Responsible gaming — to monitor gaming patterns where a player has set self-imposed limits, and to enforce those limits as requested
• Communications — to send you account-related notifications, security alerts and promotional updates (you can opt out of marketing communications at any time from your account settings)

4 Payment Data & PKR Transactions

Given that all Money Games transactions are conducted in Pakistani Rupees, we work with trusted payment processors to handle JazzCash, Easypaisa, Raast, bank transfer and card transactions securely. Here is how your payment data is handled:

• Payment details are transmitted using industry-standard TLS encryption. We do not store full card numbers or mobile wallet PINs on our servers.
• JazzCash and Easypaisa transactions are processed through their respective secure APIs. Your mobile wallet number is stored only in tokenised form to enable future withdrawals to the same method.
• Bank account details provided for Raast or standard bank transfer withdrawals are stored securely and used solely to process your withdrawal requests.
• Payment processors we work with are bound by their own security standards and are not permitted to use your payment data for any purpose other than processing your Money Games transactions.
• In the event of a disputed transaction, we may share relevant payment reference data with the applicable payment provider to investigate and resolve the dispute.

5 Cookies & Tracking Technologies

Money Games uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types:

• Essential cookies — required for the platform to function. These handle your login session, remember your language preference and keep your account secure. You cannot opt out of these without affecting platform functionality.
• Analytics cookies — help us understand which games, pages and features are most used, so we can improve the experience. Data collected is aggregated and not linked to your individual identity.
• Preference cookies — remember settings you have chosen, such as responsible gaming limits or display preferences, so you do not have to reset them every visit.
• Security cookies — detect suspicious behaviour such as repeated failed login attempts or unusual access patterns from unfamiliar IP addresses.

You can manage cookie preferences through your browser settings. Blocking essential cookies will prevent you from logging in or using core platform features. Blocking analytics or preference cookies will not affect your ability to play but may reduce the quality of your experience.

6 Sharing Your Data

Money Games does not sell, rent or trade your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent necessary:

• Payment processors — JazzCash, Easypaisa, Raast partner banks and card processors receive the payment data needed to execute your transactions. They operate under strict data security obligations.
• Identity verification providers — where we use a third-party service to verify your CNIC or other identity document, that provider receives only the data required for verification and is contractually bound to use it solely for that purpose.
• Platform technology providers — game software providers and platform infrastructure services may process session and gameplay data to deliver their services. They do not receive your personal identity details beyond what is technically required.
• Legal and regulatory requirements — we may disclose personal data where required by a valid legal order, court process or to prevent fraud or serious harm. We will notify you of such disclosures where legally permitted to do so.
• Business transfers — in the event of a merger, acquisition or transfer of platform assets, your data may be transferred to the new operator. You would be notified of any such change and your rights would be preserved.

All third parties with whom we share data are required to handle it in accordance with appropriate data protection standards and to use it only for the specific purpose for which it was shared.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure, to meet our legal, financial and dispute resolution obligations. The general retention periods are as follows:

• Active account data — retained for the full duration your account remains open, plus a minimum period after closure for audit and dispute purposes.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years to satisfy financial record-keeping requirements.
• Identity verification documents — retained for a defined period following account closure, as required for anti-fraud and compliance purposes.
• Support communications — stored for up to two years after the resolution of the relevant enquiry, to assist with any follow-up disputes.
• Cookie and session data — session cookies expire when you close your browser. Persistent cookies are deleted according to their individual expiry, typically between 30 days and 12 months.

When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Security Measures

Keeping your data secure is something we invest in seriously. The following technical and organisational measures are in place to protect your personal information on Money Games:

• TLS encryption — all data transmitted between your device and Money Games servers is encrypted in transit using Transport Layer Security.
• Encrypted storage — sensitive data including payment references and identity documents is encrypted at rest in our database systems.
• Access controls — only authorised personnel with a genuine operational need can access player account data. Access is logged and regularly reviewed.
• Two-factor authentication — available for your player account to add an extra layer of protection beyond your password.
• Fraud monitoring — automated systems monitor for unusual login patterns, access from unfamiliar locations or suspicious transaction behaviour and flag these for review.
• Regular security reviews — our systems and processes are reviewed regularly to identify and address vulnerabilities.

While we implement robust security measures, no system is completely immune to risk. If you suspect that your account has been compromised, please contact support immediately and change your password without delay.

9 Your Rights

As a registered player on Money Games you have meaningful rights over your personal data. These rights can be exercised at any time by contacting our support team:

To exercise any of these rights, contact the support team with your account details and a description of your request. We aim to respond within a reasonable timeframe and will acknowledge your request promptly.

10 Children's Privacy

Money Games is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or over, and we conduct age verification checks as part of the account process.

If we discover that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted, and any funds will be returned to the payment source used for deposit. If you believe a minor has registered on the platform, please contact support immediately so we can investigate and take action without delay.

For tools to help prevent underage access to online gaming from shared devices, visit our Responsible Gaming page.

11 Changes to This Privacy Policy

Money Games may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or updates to applicable data protection standards. When we make material changes, we will inform registered players by email or through a prominent notice on the platform before the changes take effect.

The "Last Updated" date at the top of this page shows when the policy was most recently revised. We recommend reviewing this page periodically. Your continued use of Money Games after an update constitutes your acceptance of the revised policy. If you disagree with any changes, you should stop using the platform and contact support to arrange account closure.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the Money Games support team. We respond to all privacy-related enquiries in clear, straightforward English and take data concerns seriously.

For quick answers about account data, payments and security, you may also find helpful information in our FAQ section.